Saturday, May 23, 2009

A Pro Deal for All Americans

In the outdoor and fitness industries, a "pro deal" is a discount given to employees of outdoor and fitness industry companies. This discount is usually at least 20% off retail, and the best discount I know about is 30% off the wholesale price. The only consumer equivalent would be a warehouse sale, but pro deals are usually in effect all year long. There are even websites set up exclusively to sell discounted merch to industry pros.

The rationale behind the pro deal system has several points. The first reason is promotional, and this is where the pro deal system got its start. Manufacturers want influential people to wear their brands. Who is more influential than those whose job it is to introduce consumers to a new activity? For example, a ski instructor might teach lessons to hundreds of skiers each year. If his eager pupils are impressed with him and his sexy $500 Spyder jacket, they might very well pony up full retail for apparel from Spyder in the future, though the instructor paid far less. This pro deal offers the manufacturer a powerful branding opportunity.

The second reason is charitable. In some industries, the average employee doesn't earn enough to be a customer of that industry. The cycling industry is a great example. Since the average bike shop's profit margin might be as low as 35%, the typical shop rat can't possibly be paid enough to afford a $5,000 bike. Bike shops usually offer an employee purchase program, but many manufacturers of high margin items graciously extend pro deals to their own kind.

The third reasoning is simple gear lust and stinginess. Most people who participate in a gear-intensive activity love them some sexy gear. Most people like paying less than full price. So employees in an industry will offer reciprocal pro deals to other companies just so they don't have to pay full price. In this way, the outdoor and fitness industries are a complicated network of pro deals.

Pro deals have rules. You can only order for yourself. No purchasing for friends or family. Some pro deals have an annual dollar maximum. Most pro deals will only ship to your work address. The most stringent deals require proof of your employment in the industry, like a pay stub, business card, and current catalog. Some pro deals are on a limited selection of products. Most pro deals expire at the end of each calendar year, which causes a flurry of pro deal paperwork early each spring. Industry tradeshows like Interbike and Outdoor Retailer are a flurry of pro deal trading; some companies actually send reps to each booth with the next year's pro deal form or unique login.

There is a certain sense of backalley shame in the pro deal system; people tend to lower their voices when discussing the pro deals available to them. "Pro forms", the special order forms that employees use to fax in or email pro deals, are secured in the back of filing cabinets and passed around surreptitiously. No one wants to risk losing their special pro deal by sharing it with someone who might blow it for them by abusing the deal or ordering too much. If you have a sweet pro deal, you only offer access to those you trust.

But what if everyone had a pro deal?

The Personal Health Investment Today Act of 2009 promises just that. The Sporting Goods Manufacturers Association offers a breakdown of what the "PHIT Bill" might mean. Basically, the PHIT Act would extend the Flexible Spending Account tax break to include some purchases of equipment used in physical activity.

Depending on your tax bracket, that could mean 20-40% off your next TREK bicycle, gym membership, Gregory backpack, gym class or ski lesson, or Garmin GPS-enabled fitness watch. That, my friends, is a pro deal every American should support (though I certainly wouldn't want to have the job of approving or denying purchases or, for that matter, making up the tax revenue shortfall).

The bill's sponsors offer these justifications:

  • 20% of Americans aged 2-19 are overweight or obese.
  • 8 of the 9 most expensive illnesses are more common in overweight people.
  • Between 1981 and 2001, per capita healthcare costs rose 27% because of the increase in the number of overweight Americans.
  • The WHO estimates that, in the U.S., a $1 investment in physical activity would reduce medical expenses by $3.20.
So score yourself a pro deal: ask your representative in the House to sponsor the PHIT bill.

Monday, May 18, 2009

The Bucket List Marathoner

A few days ago, Runner's World "tossed a rhetorical hand grenade" into its Daily Views column, asking "What do you think of folks who run a marathon for the sole reason of crossing it off some sort of 'bucket list'?". A bucket list being a list of things you want to do before you kick the bucket.

The article got over 200 comments and inspired this post today:

"Whew! Is it safe to come out now? Dear readers, before the weekend we sparked a doo-doo deluge when we asked for your thoughts on the "Bucket List Marathon." After more than 200 comments, including accusations of being "insulting," "elitist," and "off our rockers," we're ready to call a cease-fire. Let's all tip-toe away from that little battlefield, and agree that from this point forward, we'll never again mention the word "bucket" unless we need a synonym for a pail of water."

I thought the posted comments were refreshing, particularly the first one: "I've been running for 45 years (7+ miles per day) and I ran my one and only marathon to cross it off my bucket list. You don't have to be a marathon runner to be a runner!" (I've only read one issue of the Runner's World print magazine so far, but I was struck by how the editorial staff seemed to assume that all runners want to run a marathon.)

The reaction to the writer's tone and assumptions in "The 'Bucket List' Marathon" shows that many Runner's World readers are bucket list marathoners. Did the writer overestimate his readership? Should we take his post at face value, that it was a "rhetorical hand grenade". He certainly stirred up quite a conversation.

Saturday, May 16, 2009

How to Buy and Apply Sunblock

The New York Times comments on this summer's impending SPF "arms" race:

"No SPF, not even 100+, offers 100 percent protection. What’s more, both UVA and UVB radiation can lead to skin cancer, which is why dermatologists now advise using sunscreens with an SPF of at least 15 and UVA-fighting ingredients like an avobenzone that doesn’t degrade in light or Mexoryl SX.

The difference in UVB protection between an SPF 100 and SPF 50 is marginal. Far from offering double the blockage, SPF 100 blocks 99 percent of UVB rays, while SPF 50 blocks 98 percent. (SPF 30, that old-timer, holds its own, deflecting 96.7 percent).

A sunscreen’s SPF number is calculated by comparing the time needed for a person to burn unprotected with how long it takes for that person to burn wearing sunscreen. So a person who turns red after 20 minutes of unprotected sun exposure is theoretically protected 15 times longer if they adequately apply SPF 15. Because a lot of sunscreens rub off or don’t stay put, dermatologists advise reapplication every two hours or after swimming or sweating."

"It has long been assumed that applying half the recommended ounce meant half the SPF protection. But a small 2007 study...found that 'If you apply half the amount, you get the protection of only the square root of the SPF.'...So applying a half-ounce of SPF 70 will not give you the protection of SPF 35, but 8.4."

Read the full article here.

Thursday, May 14, 2009

How to Leave a Voicemail That's Worth Your Listener's Time

I hate voicemail. I hate seeing that red voicemail notification light.

There is nothing more tedious than hitting the "envelope" button --> # --> my four-digit PIN --> 3 --> 2 --> 0 only to hear a long-winded or misdirected message after which the caller leaves a phone number (or email address!) at lightning speed so that I have to listen to the rambling message all over again.

There is nothing I want to do less as I'm trying to escape my office for a vacation or tradeshow than to hit the "envelope" button --> # --> my PIN --> # --> 3 --> 1 --> 2 --> 1 --> --> # --> 0 --> --> #.

There is nothing I appreciate less than a "tsk tsk tsk" voicemail from someone who informs me upon my return to the office that my out-of-office voicemail greeting is out-of-date. And I sure don't like hitting the "envelope" button --> # --> my PIN --> # --> 3 --> 3 --> 1 --> 0 to reset it to my default greeting.

Michael Arrington's blog post "Think Before You Voicemail" mentions several reasons you shouldn't leave a voicemail. Number one in my book is that leaving, retrieving, listening to, and calling the caller in reply to a voicemail takes minutes. Writing an email, reading the email, and replying can take just seconds.

Voicemail is only superior to email in a few situations:

1. Sensitive topic: when the person you're calling must hear your tone or pace of voice to fully understand your meaning
2. Emergency: when you just can't wait for an email reply and must try to reach the person in every possible way for the fastest possible response
3. Cold call: if you think the person you're trying to reach won't read your email
4. Complex topic: if the topic is too complex or requires active conversation and decision making, and you're playing phone tag as a result (in which case you should schedule a call via email)

If you must leave a voicemail for someone you know, do it this way:
1. make it short (no more than 10 seconds)
2. make it audible (no cell phone calls from the car)
3. if it's time sensitive, leave some deadline for getting back to you
4. repeat your phone number twice (even if that person has it already)

Alternatively, make it funny as hell! (Sing me your personal "hold" music! Leave your best animal sound! Try a celebrity impression! Do anything to justify all that tedious button pressing.)

If you must leave a voicemail for someone you don't know, do it this way:
1. rehearse your message once before you call
2. make it short, but give enough time to explain who you are and why you're calling (15 seconds)
3. if it's time sensitive, find a polite way to say that
4. repeat your phone number twice
5. send a follow up email with all of the above plus a contact card (.vcs file) so the contact can choose how to get back to you

I'll call it right now: voicemail will go the way of the fax. People will still use it, but only under specific circumstances. Before then, we'll have to wait on Google Voice.

Monday, May 11, 2009

#FollowFriday and Hashtags Explained


A few seconds after some of us concluded that we'd got Twitter figured out, this crazy "#FollowFriday" thing shows up. First, let's explain what the heck the pound sign ("#") is doing on Twitter.

A pound symbol or number sign ("#") that is part of a Twitter update (or "tweet") is called a "hashtag". The reason it's called "hash" is because the number symbol, "#", is also known as a "hash mark". Learn more about it here on wikipedia.

The reason it's called a "tag" is because the "hashtag" is a label. A hashtag is used to label something.

Why label something on Twitter? Isn't Twitter a bunch of announcements about what we're having for lunch or when we're running out for more coffee? Well, yes, mostly.

But soon after Twitter launched (like, six months ago), someone realized that Twitter was sort of like Google News on speed. On Google News, the top news stories that people are searching for on Google float to the top. Google News reflects the most popular news.

There is no Twitter News yet, though "Twitter Trends" is a start. Twitter Trends appears off to the right of a Twitter user's home page, like this:


Instead, Twitter's search function, http://search.twitter.com, shows the most recent tweets about whatever topic you search for. So Google News reveals what's on the Jungian hive mind while Twitter reveals information on a topic that is just a few seconds or minutes old.

Okay, still we want to know: why label something on Twitter, especially if you can already search for a topic using search.twitter.com?

Two reasons:

1. Hashtags consistently identify specific news or ideas. Say your plane just crashed into the Hudson River and you want to become a celebrity survivor. You whip out your cellphone and tweet "holy moley! my plane just crashed into the hudson!". Once you're safely above water and standing on the wing, you might tweet "i'm standing on the wing of my airplane which is now floating down the hudson!". But no one who is not following you on Twitter would know how to follow your fascinating adventure.

Enter the hashtag! Let's say you're a hashtag-savvy tweeter. When your plane first splashes down, you would instead tweet "#hudsonplanecrash holy moley! my plane just crashed into the hudson!". Once on the wing, "#hudsonplanecrash i'm standing on the wing of my airplane which is now floating downriver!".

Now your tweets on this topic have a consistent way to identify them.*** Instead of forcing Search.Twitter.com users to search for a bunch of keywords to learn about your story, you've given them one very precise keyword, "#hudsonplanecrash".

Now things get interesting. Say a friend who is following your tweets sees your tweet about the crash. He tells CNN's breaking news Twitter feed about it like this: "@cnnbrk a plane just crashed into the hudson! #hudsonplanecrash". Alternatively, that friend could direct CNN to your Twitter home page or your @ address.

So this is one use of hashtags. But can't anyone create a specific keyword? Why does it need the # symbol in front of it?

2. Hashtags are subscribable. If you want to follow tweets about one specific topic, you can subscribe to them using hashtags.org. You simply enter the one-word topic or an existing hashtag and the hashtags.org search engine shows you the most recent tweets containing that hashtag. Click the "tag results" button on the left and the "subscribe" button on the right, and you are now subcribed via RSS to all tweets that use the hashtag you searched for. Super sweet! Now, instead of being subscribed to a billion Twitterers, which is like trying to watch 10 tv shows on 10 tvs all at once, you can subscribe to topics instead of people. Using hashtags and a feedreader, you can stay on top of the most bleeding edge news about any pre-hashtagged topic.

***But creating hashtags that show up on hashtags.org is not quite this easy. In other words, you can't just begin hashtagging about your plane in the Hudson. You think this is wikipedia or blogger or something?

Not just anyone can create a hashtag and not all hashtags show up on Hashtags.org. First you have to "register" with hashtags.org. To do this, you simply follow "@hashtags" on Twitter. @hashtags will then automatically follow you and begin tracking all the hashtags you create. And now those hashtags will become searchable and subscribable on hashtags.org. If you don't follow @hashtags, your hashtags are mere mortal keywords and findable only via the plain vanilla search.twitter.com. (Borrrring!)

I have a sneaking suspicion that most people using hashtags on Twitter have no idea what they're for. I suspect that most hashtaggers are simply doing what they see other Twitter users doing. I mean, @hashtags only has 83,500 followers, and I'd be surprised if all those 83,500 Twitterers were responsible for all the hashtags I've been seeing lately. There's an easy way to check. Next time you see a hashtag on Twitter, check to see if that Twitter user is following @hashtags. If not, you know that person is a big time poser.

Don't be a poser. Follow @hashtags here:
http://twitter.com/hashtags

Alright, so what's up with #FollowFriday?

#FollowFriday is a hashtag that I guess is maybe a little like a chainletter or an icebreaker game. Let's break one down:

"#FollowFriday @davetrendler @lancearmstrong @velopress"

Translation from Tweetese to English: "Hey, my loyal followers, it's Friday and I think you should begin following these interesting Twitter users: dave trendler, lance armstrong, and velopress!".

#FollowFriday is nothing more than a suggestion to your followers that they should consider following the people listed in the tweet.

So marketers like me instantly look for a way to turn this into more followers. Fortunately, Rafe at CNET has experimented with #FollowFriday and found the key to getting more followers. (Economics majors will recognize Rafe's tactic as rooted in game theory.)

If you like, you can follow me on Twitter in two places:
www.twitter.com/davetrendler (mostly personal stuff)
www.twitter.com/velopress (mostly work stuff)

But don't be dismayed if I don't follow you back using my davetrendler account. It's nothing personal, it's just because I think I understand how to use Twitter. More on this later.

Useful links:

Tuesday, May 5, 2009

Boulder Warehouse Sale Season Nearly Over!

With VeloGear and GoLite's warehouse sales already behind us and the REI Anniversary Sale in full swing, it's time to cast a farther glance to find deals.

I've never heard of Neve Designs, so I can't vouch for this sale, but there sure are some great brands on this promo email. If you go, let me know what you think.