Senate Investigating Cellphone Industry

I've never seen David Pogue so upset!

The New York Times' tech columnist has offered Congress a roadmap for investigating the U.S. cellular industry. Among Pogue's complaints:

• Double-billing: Why are both sender and receiver billed for calls and text messages? A traditional landline call bills only the placer of the call.
• Long and unnecessary voicemail instructions. Pogue estimates that Verizon alone earns $850 million a year by explaining how to use a phone.

Related:

• A Guide to Lowering Your Phone Costs with VOIP
• Use Your Broadband Connection to Save Money